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Session Description

Positive Impact! Transforming Feedback into Continuous Improvement

Our organization struggled for years to develop a meaningful Post-Mortem process. We realized that collecting post-submission data could "“ and should "“ serve as more than a forum for finger-pointing, complaining about losses or glossing over wins, or having a process for process' sake. We wanted to achieve a more engaging process, be selective in which proposals were evaluated, develop action plans from feedback, and communicate results to all stakeholders "“ from senior staff to account leaders to individual end user functions (bid management, writing, editing, design, production). We gained traction by turning the initiative positive "“ renaming it Lessons Learned. Participation in surveys and post-survey discussions increased, offering wider perspective on issues to consider for action. All end users receive these results along with feedback from lottery customers for big-picture understanding and quality improvement implementation.

Presenter Bios

Sarah Lamberti, CF APMP
Senior Manager, Bid Management
International Game Technology (IGT)

Sarah Lamberti leads a team of seven Bid Managers and one Business Proposals Analyst in IGT's Business Proposals Department. She joined the department as an editor, moved to bid management, and has since been named Manager and, most recently, Senior Manager of the team. She is a key participant in the department's management team, which has evaluated and improved many day-to-day processes and, as a result, enabled new efficiencies and productivity across all proposal functions.

Jody Alves
Senior Writing & Proposal Specialist
International Game Technology (IGT)

Jody Alves is Senior Writing & Project Specialist at International Game Technology (IGT). She has been with its Business Proposals Department for 21 years. She specializes in writing executive summaries and marketing for IGT’s business proposals and also manages special projects. Jody teaches proposal writing to students at the University of Rhode Island (URI), for which she developed the course curriculum. She was the catalyst behind APMP’s 2013 Commercial Track Pilot and is a member of its newly branded Business Sector Committee. Jody has presented at Bid & Proposal Con, the Nor’easters Expo, and the Southern Proposal Accents Conference. Her experience also includes 25+ years in marketing communications in insurance, banking, automotive and healthcare. A URI graduate, she did graduate work at Bryant University.

Nicole Wilson, CF APMP
Business Proposals Analyst
International Game Technology (IGT)

Nicole Wilson began her proposal career as an intern in IGT's Business Proposals department. Hired full-time as a Traffic Coordinator, she expertly moved every piece of the department's 100+ proposals through the production process for 18 months. She was tapped for a new internal position as Business Proposals Analyst, which has her analyzing many proposal functions for improvement opportunities. She was a key figure in the development of the department's now-operational Lessons Learned process.

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