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Business Development


Wednesday, May 28, 2014 | 3:50 PM - 4:50 PM
Chicago 8

Do We Do Now? How to Build and Keep a Raving Fan Base with Clients After The Bid is Won

Zohreh Yamin
Chief Executive Officer,  Inter-Growth

Sondra Stauffacher
Senior Vice President, Performance Optimization, Inter-Growth

We all strive to submit winning proposals, but what about after the win? This session will demonstrate how easy it is to become reactive to problems, focused on status quo, or busy with contract compliance rather than exceeding satisfaction or being innovative. Attendees will learn how to recognize and resolve these issues, as well as how to spot crucial opportunities throughout the life of a contract to win a rebid. Via interactive examples, we will demonstrate how to create meaningful experiences and stay connected with clients and stakeholders throughout the life of a contract, not just during the proposal process. Attendees will leave with an increased awareness of the gaps that exist between business development and operations as well as helpful strategies to bridge these gaps and retain business.

Zohreh Yamin is co-founder and CEO of Inter-Growth, a nationwide health and human services consulting firm specializing in helping organizations that serve vulnerable populations. Her clients include top health care and behavioral health companies, as well as non-profit organizations, providers, and government agencies. With 20 years of experience, Zohreh works with clients to win public sector health care bids, secure funding for innovative community-based programs, and train all levels of staff in progressive organizational and leadership techniques. Previously, Zohreh served as an administrator of state managed care systems in Iowa, Montana, and Arizona. She earned her MSW from Indiana University.

 

Sondra Stauffacher brings 20 years of leadership experience in quality management, performance improvement, systems analysis and development, business planning, project management, and systems development. As Senior Vice President of Performance Optimization for Inter-Growth, Sondra helps clients create winning responses to public sector health care bids, develop performance improvement initiatives across systems and processes, and successfully implement new contracts and programs. Sondra holds an MA in Leadership from Northern Arizona University and a BA in Psychology from the University of Wisconsin. She is also a Franklin Covey Certified Project Management Trainer.

 

 



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Zohreh Yamin 

Sondra Stauffacher


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