What Happens If You Do Not Pass?
You have two options if you do not pass the examination. You can:
- Retake the examination again once you are ready
- Appeal your result with APMP
Appeals Process
If you believe that your result at any stage of the program was unfair, or that you were disadvantaged in some way, you may submit an appeal to APMP. You may also appeal to the APM Group if the appeal is based on the technology for the APMP-Foundation™ level examination.
At APMP-Foundation™ and APMP-Practitioner™ Level
You may appeal on the basis that a question was poor. This does not mean that your appeal will be successful in changing the result of your examination. You may well have a poor score against the remaining questions, or other areas of the program stage. You must submit an appeal in writing within one month of the result.
If your appeal is associated with the performance of the examination website, we will investigate whether the cause of the problem was your computer or the server. Server problems will result in a successful appeal and we will arrange for you to retake the examination. Problems with your computer are generally beyond the scope of support of the APM Group and, although they may provide advice about your computer’s configuration, your appeal may not be successful.
The APM Group provides telephone support for administration and technical queries during normal UK office hours (9.00 a.m. to 5.00 p.m., Mondays to Fridays). They expect to be able to resolve administration or technical inquiries within four hours.
At APMP-Professional™ Level
You must submit an appeal in writing within three months of the result, with reasoned arguments against the feedback provided by the Assessor.
